Doggy Paws

Frequently Asked Questions (FAQ)

How does it all work?

You contact us to schedule a "meet and greet" so we get a chance to know your dog, we can then schedule dog walks. After the walk you can pay us by cash or card.  To contact us, go to the Contact page and fill out the contact form and we will get back to you. Or you can call us, our phone number and email address are also on the Contact page.

We have a short questionnaire for you to fill out before the first walk.  (It looks like this, feel free to print). 

How do you come and get my dog?

It all depends on your personal preference.  Some clients give us the dog when we arrive, some leave us a key in a secret place, or have us come through the backyard to get their dog.

How do we pay?

Pay anytime from before the walk, at the time of the walk or after the walk. You can pay by cash (preferred) or credit card with a surcharge of 2.9% plus .30¢  (the sameamount Stripe charges us). To pay by card, go to the Service page and click the Pay Now button.

Do you pick up poop?  

Yes, we bring plastic doggie bags and put them in a trash can.

Do you provide the leash?

We will have a leash on hand, but would prefer to use whatever leash/harness you use, since your dog is used to it.

What if it is raining / snowing/ hailing /very hot etc.?

We will walk your dog in all kinds of weather!  Exceptions would be extreme weather and thunderstorms. If you feel the need to cancel for weather that is fine, cancel from the contact page, or call us at 505-365-2800. (no texts please)

What if I need to cancel for other reasons?​

If you need to cancel occasionally that is fine, just contact us.  We don't usually charge a fee because hey, life happens.  But if gets to be excessive or there are many scheduling changes we may enact our Late Cancellation / Scheduling Changes Policy.  We will let you know if we are enacting our policy with you.  It reads as follows:

At our discretion, we may enact our Late Cancellation / Excessive Schedule Changes Policy.  This policy states that after three (3) late cancellations you will start to be charged for the visits that you schedule, regardless if you cancel or not.  After five (5) late cancellations, we can no longer support you as a client.  This is because we block out our time for you specifically and decline other pet requests during that time.  We enjoy dedicating our time to support you and your pet and expect to be treated fairly and respectfully.

What time of day do you walk dogs?

We have many times of day available, morning and afternoon until sunset.  We homeschool so do not have to work around regular school hours.

Do you have any training?

Yes, we have completed an online dog walking course and are taking Dog and Cat First Aid from the American Red Cross.  We now have two years of experience walking dogs and pet sitting!

Will you walk all kinds of dogs?

We love all dogs, but don't walk ones what are VERY hard to manage or ones that may be dangerous. Breeds we don't walk are purebred Pit bulls/Bulldogs, Rottweilers, German shepherds, Siberian husky, Boxer, Doberman pinscher, Alaskan malamute (exceptions might be made if you know your dog is not dangerous).

Is there anything else I should know?

Yes, if it is necessary that we spend extra time at your house than was initially agreed upon, we might charge you for that time (the same charges as dog walks). We will only do this if it is completely necessary, for example, if a dog has diarrhea in their kennel and we have to put him back in the kennel before we leave.  We will attempt to contact you, at the time, if something like this happens to see what you would like us to do. Otherwise, we will clean up the mess and may charge a fee (dog walking prices) based on our time spent until the situation is handled.  Please keep in mind that we may have other pet services scheduled after yours and this is a tough situation for everyone involved. 

We will do our best to be fair and support all the people and pets that we serve.

Thank you for your business!